Geographic Solutions has partnered with the Ohio Department of Job and Family Services to modernize the state’s unemployment benefits and appeals system. The new platform will be powered by the Geographic Solutions Unemployment System (GUS) and will offer enhanced features and efficiencies that will benefit Ohioans.
The new system will bring several improvements, including:
- Benefits and appeals functionality in one system and efficient connections to other federal, state, and agency applications.
- Simplified self-service options for claims and appeals that are continuously improved based on real user experiences in Ohio and other states.
- Improved employee experience for greater efficiency and improved ability to serve customers, including the ability to access claimant and employer information and documents without having to utilize other applications.
- Cloud-based technology that improves security and makes it easier to scale up or down to meet claims volume.
- Improved security and fraud tools, data analytics, and reporting for fraud prevention, operations management, and regulatory reporting.
- Plainly written user instructions and on-screen prompts and help.
The new system is expected to be operational by late 2026. Follow the link here to learn more.